Why go out to eat when you are mad at the world? I would love to be able to make your day better but if you come in with the attitude that anything and everything I do is horrible then there is nothing I can do to help.
Yesterday, I had this grumpy man sit down in my section. It was the peak of our day so it was busy. We were a full house. His food took about 20 minutes. Yes, that might be a little long to wait but our cafe they make each plate individually- not pre-made. We also had a full cafe- 40 tables so at this point 20 minute wait is realistic. He kept asking almost every 5 minutes where is his food, I can't rush the kitchen or make the food myself so please be patient- I didn't say that but was thinking it! When he got his food he wouldn't even answer when asked him if everything was okay. After the 2nd time he said to me "I thought this was a omelet?" I told him "No, it's a scrambler" then he looked away. I thought to myself that if it says "Joe's Special Scrambler" where would you get omelet from that?
I gave him his ticket, ran his credit card, told him to have a wonderful day with big smile. When I picked up the credit card slip he left me a note- "FOOD TASTELESS" and "0" tip....WTF???? I did everything I could and if he felt the food was tasteless LET ME KNOW please! If you are paying for food and it tastes off please let me know because I want you to have the best experience- that's my job!
I chalk up his "rude tude" .... as having a bad day, we all have them! But in the future if you are having a bad day- STAY HOME.
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